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Who does your web?

Posted July 2nd, 2007. Filed under Online Media Technology

Jeffrey Zeldman cries out for companies to create web divisions solely responsible for their web sites instead of placing them in IT or marketing/communications.

It used to be that web sites were created in IT departments because of the technology components, but most companies have moved the web creators over to marketing/communications departments because of the communication nature of the site. I certainly see arguments for the web to exist in both places. I know of one large private university whose web office reports to both IT and marketing/communications.

Portals with a high degree of programming and server administration belong to IT, but websites that target costumers or internal clients fall closer in line with marketing/communications. But, I guess both of those definitions of websites (portals and targeting customers) are early web ideas with today’s mature “web 2.0″ working on building a conversation with your target through portals, blogs, message boards, etc. So, maybe it is time for a separate web division or at least a division in one of those offices with some independence.

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